Legal information.

This is a translation for convenience. The Croatian version is legally binding.

Company details

Consumer complaints

You can submit a written complaint about our products or services:

  • in person, at our workshop at Ulica Franje Račkoga 76, 51000 Rijeka, on working days from 8:00 – 17:00;
  • by post, to POL d.o.o., Ulica Franje Račkoga 76, 51000 Rijeka;
  • by e-mail, to info@pol-ri.hr.

We will confirm receipt of your complaint without delay and give a written reply within 15 days of receiving it.

Alternative dispute resolution

If a dispute cannot be settled by agreement, consumers may turn to a body for alternative resolution of consumer disputes. The list of such bodies in Croatia is published by the ministry responsible for consumer protection.

Vehicle names and marks

Vehicle manufacturers’ names and marks visible in the photos (e.g. MAN, Iveco, Scania, Volvo, Škoda, Opel, Kia, Nissan, Dodge, Fiat, Volkswagen, Yamaha, Aprilia, Piaggio) and other trademarks (e.g. Martini, Abarth) belong to their respective owners. They are shown solely to identify the vehicle we worked on and do not imply any partnership with or endorsement by those companies.

Copyright

The photos and texts on this website are the property of POL d.o.o.. They may not be used without written permission.

Privacy

Cookies for visitor statistics (Google Analytics) are set only with your consent. To learn how we handle the information you send us, read our privacy notice.